Terms of Service
Payment is due at time of order placement, no refunds, exchanges or substitutions once the order has been placed.
Order Cutoff Time for shipping items
We ship cookies and want your goodies to spend as few days in transit as possible. Therefore, we ship cookies Mondays through Wednesday so that your package arrives before the weekend. It is especially improtant to consider this when sending goodies to a college or business. Generally they do not have delivery service on Saturdays, so we suggest you select a shipping method that will get the package to its destination before the weekend.
Orders placed before noon will be shipped that day. Otherwise, it will be shipped the next day. Orders received at the end of the work week will be shipped the following Monday, unless you select one of the expedited shipping methods.
UPS is unable to ship to PO boxes or APO/FPO addresses. Please make sure that you DO NOT send us any orders to process that are going to those addresses as our UPS system cannot differentiate these addresses from otheres. Nona's Sweets is NOT responsible for any gifts addressed to PO boxes or APO /FPO addressess.
Please keep in mind that delivery times are to the destination address, not necessarily to the recipient. We cannot be responsible for packages left in doorways, pick up notices left when no one is home, or for slow mail delivery systems on campuses or businesses.
Deliveries can be made to the United States only.
Our products can be delivered using Two Day, Next Day, or Saturday Delivery service.
Most shippers access a $10.00 fee for each incorrect delivery address. Any changes to the address information AFTER the order has been shipped will result in a $10.00 charge to your credit card.
All addresses MUST be complete with the correct name, company name, street number, apartment/room/suite number, building number, floor number, city, state, and zip code.
Shippers cannot change an address in mid route, but once the first attempt at delivery has been made.
Once an order has been shipped it cannot be cancelled.
We are unable to accept requests for delivery at specific times of day.
For residential deliveries, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return or attempt delivery the next day. This is at the discretion of the driver. additional charges apply
For business deliveries, if the business is closed or not accepting deliveries, delivery will be re-attempted the next business day, and additional charges may apply
Food Allergy Disclaimer:
Nona's Sweets is NOT an allergy free bakery. We cannot gaurantee that our products are free from any ingredients that may affect certain food allergies.
We are just writing to say thank you for the wonderful cake you made for our wedding. We were married on October 1, 2005 just weeks after learning that Lacy's mother had terminal cancer. Moving our wedding up an entire calendar year to make sure Lacy's mother was present proved to be a stressful decision, but one we knew we had to make. Dominica made sure that our wedding cake would prove to be one of the easiest decisions and took away all stress associated with it. From the tasting t othe custom design to set up, Dominica and everyone else at Nona's Sweets made sure that we had nothing to worry about.
Lacy and I were overjoyed to see the cake. It was delivered exactly when we were told it would be and professionally set up in a very timely manner. The design of the cake was simply breathtaking. You took all of the little elements we wanted and combined them into a cake that to this day we still get compliments on. You created the wedding cake of our dreams and very easily helped make our wedding day the perfect day we wanted it to be. Dominica, you and everyone else will always be in our hearts.
Mon - Sat 8am - 8pm